Hydrating and Nourishing Deep Pore Cleanser

Please send us an email with the following details within 48 hours of the delivery date if the product has a leak or has been damaged during the delivery process. Any goods that are returned in a saleable and undamaged condition, in their original packing, and can be proven to be damaged or malfunctioning will be exchanged. Please anticipate one to three weeks for your exchange request to be fully handled and closed after you return your goods.

Please contact us at purplemintindia@gmail.com within 48 hours of receiving the product you wish to swap or refund with the following information:

1. Invoice number Complaint Order Number
2. Details of your complaint or request
3. We cannot process the request unless we have images or videos to substantiate the complaint with Batch information apparent, as shown below.

 

• Clear photographs or videos of non-sealed, leaking, or damaged products, as well as clear images or videos of spillage (if any), mono-carton, and exterior package images are required if the product is not sealed, leaking, or broken. Along with the aforementioned, please supply photographs to indicate the seal has been tampered with if such is the claim.
• If the product received is empty, the volume of the product is less, the product is missing in the package, or a wrong product has been delivered, clear images or video of the empty/ faulty/ product with less volume/ product missing/ or wrong product delivered, as well as clear images or video of spillage (if applicable), mono-carton and outer packaging images, are required.
• If the interior packaging and outside packing received are extremely unclean, please provide clear photographs or video of the entire open box received, as well as clear images or video of the mono-carton and exterior packaging.
• The term "mono carton" refers to the Purplemint box/packing in which the particular product is supplied, and "outer packaging" refers to the bigger box in which the entire purchase is shipped. To process claims, images of both are necessary.

 

Once all of the details are received, it will take our team three working days to respond to the complaint/query/issue. If an exchange is allowed for your complaint, you will be notified with an authorization number and a reverse pick-up of the product will be arranged. In the case of a product refund, once your request is authorized, the refund will be reflected in your account within 10-15 days and you will receive an email confirming the same.
 

Details required-

In the reverse pick-up, all products to be shared for inspection must be physically accompanied by the original receipt and a document stating the following:

 

• Dispatch address
• Customer name and address
• Order number

Please email this paperwork as well as an image of the reverse pick-up consignment (inside and outside packaging) to our Customer Care person with who you have been in contact via email.

 

If the goods pass the test and match the complaint, we will commence the return/exchange process within 7 days of our quality inspection team receiving the shipment. The complete quality inspection process, beginning with pick-up and ending with the final response, would take at least three weeks.

 

No cash refunds are permitted.

We are unable to promise to delivery dates due to COVID-19. Please be patient with us if there are any little delays. For further information, please see our Covid Safety Measures Policy. While we are still accepting online purchases for shipping within India , due to the changing nature of the situation, we retain the right to halt delivery to any country at any moment if necessary.

Orders will be delivered between the hours of 10:00 a.m. and 6:00 p.m., Monday – Saturday, Excluding public holidays.

When the goods are delivered, they must be signed for. If you are unable to sign for your delivery, please recommend someone else, such as a family member, colleague, or neighbor. The brand, on the other hand, disclaims any liability for goods signed by a third party.

To finalize delivery, some courier partners may require an OTP. This must be provided in order for the delivery to be completed. The OTP will be delivered to the phone number provided when placing the order.

• PurpleMint is not liable for any damage that occurs after delivery.

• All shortages or damage claims must be notified to customer support within 48 hours of the delivery date.

 

• Rates for shipping and handling may vary depending on the goods, packing, size, volume, kind, and other factors. The shipping and handling charges are displayed throughout the checkout process, and customers will be aware of them before making any payments.